Responsible Gaming at xbajy — Play Smart, Stay Safe
xbajy is committed to providing Bangladesh players with the tools, information and support needed to enjoy online gaming as entertainment — without letting it become a problem. This page outlines everything available to keep your play healthy and in control.
xbajy is strictly for players aged 21 and above. Age verification is required at registration and may be requested at any time. Players found to be under 21 will have their account closed immediately.
Our Commitment
1. xbajy's Commitment to Responsible Gaming
At xbajy, we believe that gaming should always be an enjoyable form of entertainment — not a source of financial stress or personal harm. We serve players across Bangladesh, from Dhaka and Chittagong to Sylhet, Khulna, Rajshahi and beyond, and we take seriously our responsibility to promote a safe, fair and sustainable gaming environment for every one of our players.
Responsible gaming at xbajy is not a checkbox — it is built into how the platform operates. We actively monitor player behaviour for signs of risk, provide practical tools that give every player control over their own gaming activity, and maintain a dedicated support channel for anyone who needs help. If you ever feel that gaming is no longer fun, or is affecting your daily life, finances, work or relationships, please use the tools and resources described on this page.
Player Tools
2. Responsible Gaming Tools Available at xbajy
Every registered player on the xbajy Platform has access to the following responsible gaming tools. These are available via your account settings or by contacting xbajy support directly.
Set daily, weekly or monthly deposit caps to keep spending within a budget you are comfortable with. Reductions take effect immediately; increases require a cooling-off period.
Set a play-time reminder so xbajy notifies you when you have been active for a chosen duration — 30 minutes, 1 hour, 2 hours or a custom interval you define.
Permanently exclude yourself from the xbajy Platform. Once activated, self-exclusion cannot be reversed for the duration chosen (minimum 6 months). Contact support to activate.
Take a short break from gaming with a temporary account pause of 24 hours, 7 days or 30 days. Your account and funds remain intact; you simply cannot log in during the break.
View a full log of your gaming sessions, bet amounts, deposits and withdrawals at any time. Reviewing your own activity is a healthy habit and helps you stay aware of your spending.
Cap the total amount you can lose within a set period. Once your loss limit is reached, xbajy will prevent further gameplay until the limit period resets or you contact support to adjust.
Using the Tools
3. How to Activate Your Responsible Gaming Settings
Activating any responsible gaming tool at xbajy is straightforward. Follow the steps below to set up the controls that work best for you.
- 1Log in to your xbajy account and navigate to Account Settings. The Responsible Gaming section is listed in the main settings menu.
- 2Select the tool you want to activate — Deposit Limit, Loss Limit, Session Reminder, Time-Out or Self-Exclusion — and follow the on-screen instructions to set your chosen parameters.
- 3Confirm your selection. Restrictions that reduce your activity (lower deposit limit, shorter sessions, time-out, self-exclusion) take effect immediately and cannot be undone before the period expires.
- 4If you cannot find the setting you need in your account, or if you want to activate self-exclusion immediately, contact xbajy support at [email protected] and a team member will assist you without delay.
Warning Signs
4. Recognising Problem Gambling — Warning Signs
Problem gambling can affect anyone, regardless of experience level or the amounts involved. The following are recognised warning signs that gaming may be becoming harmful. If several of these apply to you, we strongly encourage you to use xbajy's tools or seek external support.
- Spending more money on gaming than you originally planned, or chasing losses by depositing again after losing.
- Thinking about gambling frequently when you are not playing — at work, during family time, or when trying to sleep.
- Using gaming as a way to escape stress, anxiety, loneliness or other negative emotions, rather than as entertainment.
- Borrowing money to fund gaming, or neglecting essential expenses such as rent, food, utility bills or mobile top-up in order to deposit more.
- Lying to family members or friends about how much time or money you spend on gaming.
- Feeling irritable, anxious or restless when you try to cut down on gaming or when you are unable to access the Platform.
If you recognise these signs in yourself or someone you know, please contact xbajy support immediately via [email protected]. You can also request immediate self-exclusion at any time — no reason or explanation is required. xbajy will always act promptly to help.
Stay in Control
5. Tips for Healthy, Enjoyable Gaming
Most players enjoy gaming at xbajy as a form of relaxation and excitement. The following habits help keep gaming fun and prevent it from becoming a problem.
- 1Set a clear budget before you play and treat that amount as the total entertainment cost for the session — just as you would budget for a cinema ticket or a meal out.
- 2Never play to recover money you have already lost. Each game session is independent — past losses do not affect future outcomes and chasing them only increases risk.
- 3Take regular breaks. If you have been playing for an hour without a pause, step away for at least 15 minutes. Fresh air, a glass of water, and a short break reset your perspective.
- 4Keep gaming in proportion to other activities in your life. Ensure family time, work, social activities and personal health are not being compromised by time spent on the Platform.
- 5Talk openly with someone you trust if you feel gaming is becoming more than entertainment. Sharing your concern is a sign of strength, not weakness — and xbajy support is also available 24/7 by email if you prefer to speak confidentially.
Age Policy
6. Age Verification and the 21+ Policy
xbajy operates a strict minimum age policy. All players must be 21 years of age or older to register an account, make a deposit, or participate in any game or betting market on the Platform. This is not simply a terms-of-service formality — it is a core commitment to preventing underage gambling and protecting young people in Bangladesh.
During registration, xbajy collects date of birth information and may request identity documents to verify age. Age verification checks may also be triggered at any point during a player's account lifetime, particularly before processing a withdrawal. Where a player is found to be under 21, their account will be closed, any winnings forfeited, and deposits returned to the original payment method where possible.
xbajy is a 21+ platform. If you are aware of a minor attempting to use xbajy, or if a minor has used your account details, please contact xbajy support at [email protected] immediately. We take reports of underage access seriously and investigate every case without delay.
Self-Exclusion
7. Self-Exclusion — How It Works and What to Expect
Self-exclusion is the most comprehensive responsible gaming tool available at xbajy. When you self-exclude, your account is locked for the duration you select — options range from 6 months to permanent exclusion. During the self-exclusion period, you will not be able to log in, deposit or play. Any pending withdrawals at the time of self-exclusion will be processed to your registered payment method (bKash, Nagad, Rocket or bank account) in the normal course.
To activate self-exclusion, contact xbajy support at [email protected] with the subject line 'Self-Exclusion Request' and your registered account details. Our team will process your request within 24 hours and confirm activation by email. If you are in a crisis and need your account locked immediately, state this clearly in your message and we will prioritise your request. xbajy will not send any promotional communications to a self-excluded player during the exclusion period.
Get Help
8. Contact xbajy Support for Responsible Gaming Help
If you are concerned about your own gaming habits, or about someone else's, xbajy's support team is available to help. You do not need to be in crisis to reach out — if you simply want advice on which responsible gaming tool is right for your situation, or want to talk through your options, we are here. All responsible gaming enquiries are handled with complete confidentiality by our dedicated support team.
Email our team any time. Include your registered username or phone number and a brief description of what you need. We aim to respond to all responsible gaming requests within 24 hours. Your message is treated with complete confidentiality.
Enjoy xbajy Responsibly
Gaming is entertainment. When you play within your limits, xbajy offers cricket betting, live casino, slots and more for Bangladesh players. 21+ only.
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